Why is my utility bill so high? I haven’t been watering my lawn recently.
One reason is that we bill a month behind. For cycle 1 (accounts beginning with 06-19), the service cycle is from the 15th to the 15th, and we bill on the last business day of the month. The bill you receive is for service ending on the 15th of the previous month, and is due on the 15th of the following month. For cycle 2 (accounts beginning with 20-99), the service cycle runs from the 1st to the 1st, with billing on the 20th and a due date on the 10th of the following month.

Another reason could be a dripping faucet, a minor leak or a toilet that runs constantly. Even the smallest of leaks or slow drips will add up to hundreds or possibly thousands of gallons in a month’s time. Check out our water saving tips!

Show All Answers

1. Why is my utility bill so high? I haven’t been watering my lawn recently.
2. What if I find a leak and get it fixed? Can I get help with paying those unusually high bills on my account because of the leak?
3. What is the average bill for my address?
4. Why is my bill always the same amount?
5. How do I avoid disconnection of my water service?