What if I find a leak and get it fixed? Can I get help with paying those unusually high bills on my account because of the leak?
Yes, we can adjust the account to a certain extent for a portion of the increased volume of water going through your meter because of a leak. When you discover a leak, the sooner you can get it fixed, the more we can adjust off of your recent bills. Plus, it lessens the additional load on the city’s sewer system caused by water leaks.

In order to be credited for a leak adjustment, you must submit all original receipts for necessary parts or fixtures you purchased to fix it, as well as any invoice from a licensed plumber you hired to repair the leak. We can only go back six months from your current bill to reduce any charges, so it’s important to take steps to soon when a leak is discovered. We compare your average consumption prior to the leak to the recent (last 6 months) high consumption resulting from the leak, and adjust 50% of the charges for the excess consumption as a credit to your account.

Show All Answers

1. Why is my utility bill so high? I haven’t been watering my lawn recently.
2. What if I find a leak and get it fixed? Can I get help with paying those unusually high bills on my account because of the leak?
3. What is the average bill for my address?
4. Why is my bill always the same amount?
5. How do I avoid disconnection of my water service?