How do I avoid disconnection of my water service?
The best way to avoid penalties and late charges is to make sure your account is paid on time.

Penalties of 10% of the balance are added to accounts the day following the due date, and delinquent notices are mailed out, giving approximately 10 more days for payment prior to additional fees being assessed. If the account is not paid in full OR payment arrangements made by 5pm on the due date, a non-payment fee of $50.00 is added to the account, and a service order for disconnect will be issued.

We understand life happens and sometimes we get in a bind. Please call our office at 580-931-6630 and we’ll be happy to work with you on a plan that will enable you to pay the balance and keep water service on.

Show All Answers

1. How does WaterSmart help customers and where do I sign up?
2. Why is my utility bill so high? I haven’t been watering my lawn recently.
3. What if I find a leak and get it fixed? Can I get help with paying those unusually high bills on my account because of the leak?
4. What is the average bill for my address?
5. Why is my bill always the same amount?
6. How do I avoid disconnection of my water service?